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You know how they say war is Hell? While I’m sure that’s true, I’d like to add an addendum…

Custom made windows are the absolute bottom, flame filled, covered in kale and cilantro, merciless pit of no return, bad hair day Hell.

After waiting a month and half with two faulty windows already installed, and after having two separate store rep / window experts make home visits to tell us the windows were indeed faulty, we went to the store from which they were purchased to seek satisfaction yesterday.

(Please keep in mind both supposed experts suggested we get a refund.)

Our plan was to shop for a similar high grade window made by a different company. After explaining our problem, a nice salesgirl helped us start looking and things were going well until we were interrupted by the manager.

It went downhill from there. And it went downhill very quickly.

Ice covered mountain road with bald tires slathered in butter kind of quickly.

We introduced ourselves politely, stated our issue succinctly and got absolutely nowhere. After a long discussion about quality control at the manufacturing level (it’s non existent), and a longer discussion about expecting to get what you pay for (that was us) we were told –

1. No refund would be forthcoming because it was a special order.

And –

2. I’m quoting here, “Nothing is perfect.”

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To say we were stunned is an understatement.

To say my husband was ready to explode is right on the mark.

Oh, the manager said if the report filed by the second store rep expert came back showing faulty construction they would replace the off square sashes, but chuckle chuckle, hey…. they might be off square as well.

What the utter f*ck?

Are we supposed to pay over $5,500 and shrug our shoulders at defective merchandise? Apparently so.

My husband didn’t punch the manager. He didn’t even curse him out which I felt like doing repeatedly, but he did threaten to get a lawyer as we walked out.

Here’s the problem with that… technically we did not purchase the windows. Our contractor did… for us. So by the letter of the law the store doesn’t owe us anything. I’m having a hard time making my angry as all get out husband understand that, but that’s where we are.

We spoke with our contractor after this fiasco and he will be going to the store as soon as he can to fight for a refund on our behalf. To be honest I don’t see it happening.

But I’ll keep you posted.

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