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Window replacement day four, a surprisingly brief wait.

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When last I posted, we had two faulty new windows installed and were waiting on a store rep inspector.

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Call me picky, but I prefer to look through the glass of our new expensive windows, not out the side.

I feared we would have to wait a week for anyone to show up, but was pleasantly surprised when the rep arrived the day after the request.

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Our contractor took him through all the installation steps he’d performed and the rep was convinced the trouble was with the windows themselves. Apparently this is the first step in resolving the issue.

As I said, we chose good, highly rated expensive windows. And since the rep told us his company was the largest supplier of Marvin windows in the state… he guaranteed satisfaction.

He said there’s a chance the factory installed the wrong track for this particular model. It’s an unusual occurrence, but shit happens. And if shit is going to happen? You know damn well it’s going to happen to the windows that we ordered because our house is nothing if not cursed when it comes to renovation projects.

So… the rep put in a request for the next level of service and now we wait for a special installer to come out and assess the problem. If it’s just the tracks? He can switch them out and we continue on our merry way. If it’s a more serious flaw, new windows will have to be made, which means another long wait and us dealing with drafty windows with winter approaching.

My fingers are crossed for option number one. But the way this cursed house fights back? I’m not holding out much hope.

🥴

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19 thoughts on “Window replacement day four, a surprisingly brief wait.”

  1. Wishing you luck. When we ordered new windows in 2019, something happened at the manufacturing level. By the time they arrived the window installers had shut down for winter, because up here you do not replace windows with the temperatures in the 20° below zero range. They said they would do the wotk come Spring. Spring never came in 2020, Covid did. The company went out of business, and when we got a new quote it was 3 times the original one. And the price kept going up.
    We still have the same cracked windows now we had then. All because the manufacturer screwed up the summer of 2019. We don’t even know what the screw-up was, because we were never told who the manufacturer was. Life’s a bitch!

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  3. Well, at least the rep didn’t say it’s your house that sits askew and not the windows. In that case, I wouldn’t blame you if you thought you had no choice but to either sic Lord Dudley on him or go out and slash his tires (maybe both).

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  5. When this happened to us with Pella a miracle occurred and our new windows appeared in weeks. Previously we’d waited for months for the wrong windows to manifest but amazingly when forced the company was able to create the right windows.

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