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The old switcheroo.

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You’re not going to believe this.

I’m having a hard time believing it myself and I live here.

When last we spoke… I still had two new windows with large air gaps, we’d gotten into a pissing contest with the store manager, were waiting on the report from the second supposed expert and our contractor was going to fight management for a full refund.

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Fast forward a week and I’m out shopping with a girlfriend. I get a phone call from our contractor who says the store manager bumped the problem up to corporate… who slid it over to the manufacturer… who wanted to come out and inspect the windows that day, right that minute. Thankfully the husband was home teleworking so off they went.

I heard this second hand, but gather it went something like this –

The top Marvin window guy arrived with the store manager we bumped heads with in tow. Husband wasn’t pleased with that, but managed to be civil.

Our contractor was there and went through all the steps he’d taken to fix the problem. The window parts were examined, measured and proclaimed well within acceptable limits… because hey, nothing’s perfect. The Marvin window guy asked my husband what he wanted… fully functioning windows or a full refund? Since hubby has been spitting mad for over a month I thought for sure I’d come home to gaping holes in the bedroom. But we’d chosen this particular product for a reason… good insulation rating, ease of tilting for cleaning, wood interior, low U factor, etc and no other window we looked at checked all the boxes…. so he said if the windows were installed properly and operated as advertised he’d be happy.

Agreeing that the two sashes were slightly off square, Mr. Marvin said his company would replace them and we could keep the others as spares.

And then?

Then he did something that left my both my husband’s and the contractor’s mouths hanging open.

He removed the right window sash and replaced it with the left.

He removed the left window sash and replaced it with the right.

The result?

No more gaps.

No more air leaking through.

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Oh, he’s still going to order replacement sashes for us… but as of this minute? The windows seem to be fine and my mind is blown. The one on the right is a little stiff and harder to close, but it’s airtight and a little silicon spray on the sides should help it glide more easily.

What the hell!

Was that all it took? Why didn’t the other “experts” think of this! A simple switcheroo solved the problem we’ve been fighting since October 6th and I don’t know whether to scream or cry because it’s so ridiculous.

Needless to say our contractor was dumbfounded. He spent all that time trying to make things right and never thought of swapping sides.

So…

The contractor is the middle of another job for our neighbors which means we’ll have to wait a week or more till he’s free to come back over here and finish installing the rest of the windows and buttoning these up.

I’m shaking my head as I type this and still can’t believe a month and a half of frustration and inconvenience was completely unnecessary.

Someday…. I’ll laugh about this.

But I’m not there yet.

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37 thoughts on “The old switcheroo.”

  4. I am very happy for you, but I’m not thrilled. This solution still indicates that there is something wrong with those windows. Two squares or two rectangles should fit in a larger rectangle in either order.

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  16. I guess that’s why they call him “expert.”
    This reminds me of when my computer isn’t working properly and I try 5000 things before I dissolve into tears. Then the husband walks in and says, “Did you try just turning it off and on again?” which totally fixes the problem. (At which point the tears often turn into a scream.)

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