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Einstein said time is relative and while that may be true in most cases, when you’re seriously considering slashing the tires of a building supply store’s sales representative you have to wonder at the veracity of his statement.

Time has been crawling… and often standing stock still for our small, nothing special, should have been completed long ago project.

We ordered windows in July. They were delivered in October. On day one of the installation the first was found faulty. On day two the second was found faulty.

And then we waited. And waited. And waited for the Marvin window specialists to come inspect the problem. We waited and we complained to our contractor. Who in turn waited and complained to the store’s sales rep. After a full three weeks of waiting and complaining and wind whistling through the gaps, we issued an ultimatum to our contractor who issued an ultimatum to the store’s sales rep. Come out and fix the issue or take back your windows and refund our money.

When pressed the sales rep said the specialists could be here in 3 weeks. Three more weeks? That would put us at the end of November… which in Maine can mean snow. And if we wait those three weeks and the specialists determine the new windows are indeed faulty and need to be replaced? We’d be another 3 weeks behind schedule.

Nuts to that.

Our contractor is coming back in a few days to remove the two faulty windows and reinstall our old leaking nightmares. We’ll demand a full refund and will have to order another set of custom built windows at another store because the customer service at this one…. which is local, Maine owned, and highly respected… sucked the big root.

And after I put a curse on the manager? I’m never dealing with them again.

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I’m beyond disgusted at this point. The new bedroom flooring and furniture I’ve been anxious to buy has been put on hold again and there’s no telling how long it will take for 5 new windows to be built elsewhere.

The doors? Do not get me started on the doors. That problem hasn’t been solved yet either.

This project has been such an utter clusterf*ck it makes me shudder at the mere thought of redoing our two bathrooms. They were supposed to be next on the list… but to be honest I’m not sure my nerves can take it.

🥴