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The day finally arrived, as did the supposed window expert.

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We’d had rain, sleet and snow in the morning but by the time he showed up at 2:30 it was just wet and cold.

After a thorough exterior examination with our contractor, the inspection moved inside.

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Measurements were taken, levels were checked…

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Pieces and parts were removed and given a complete going over.

The result?

A determination that the windows themselves weren’t square and one was 3/16ths off plumb. Which is what we told them a month ago.

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Pictures were taken for the report and we were left with two options.

1. Completely new sashes could be ordered for four out of the five windows. This would take at least 7-8 weeks with no guarantee they would be any better than these.

2. A complete refund could be requested and 5 new windows ordered from a different company… which will also take 7-8 weeks.

I can’t stress how much of an inconvenience this has been and will continue to be. Either option will force our contractor to be installing windows in January.

In Maine.

Grrr… not to mention brrr.

We’ve decided to go with door #2 and will be heading over to the store later today to argue for a full refund and begin the entire window selection process again.

Needless to say I’m not looking forward to it.

😡

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