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You can’t make this stuff up.

18 Comments

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Well, alright you could.

But I’m not, I swear.

When last I blogged about the bedroom renovation project from Hell, we’d decided to throw in the towel and get a full refund on the faulty custom built windows. Our contractor was going to handle that for us since they were purchased through him on his account. It’s not the route I wanted to take, but something had to be done.

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Yeah, I should have known it wouldn’t be that easy.

Our contractor attempted to get the refund and spent a half hour arguing with the sales rep before being bumped up to the manager who told him no refund could be made by the store until the Marvin window service expert approved it.

This is the expert for whom we’ve been waiting over three weeks and the reason my husband has smoke coming out his ears while he sputters about small claims court. They keep saying he’ll be here but he hasn’t shown yet.

After endless phone calls our contractor tentatively got a date to meet the service expert here and then… yes, you know there had to be a then…. then he had an unexpected death in the family and had to fly to Virginua.

Of course he did.

I expected nothing less.

Our contractor wants to be here because he knows if the expert tries to weasel out of a full refund they’ll blame him for faulty installation and he wants to defend himself. I want him to be here because while I know he tried everything to make the windows work… I don’t know exactly what steps he took.

So as it stands now… the expert is supposed to be here tomorrow, but our contractor won’t be, as his flight doesn’t get in until midnight.

I’m honestly hoping the expert is true to form and arrives a day or two late as I don’t want my husband to burst an artery arguing with the guy.

What a f’ing mess.

🥴

18 thoughts on “You can’t make this stuff up.”

  7. I mean, what would life be if it were easy? Listen to what this person says, record everything on video, and commit to nothing except that you expect this to be resolved immediately and you need to know specifically how and when this is going to be resolved (everything has to be able to be measured by a set of standards) because if this cannot be resolved after all of the time, money and energy y’all have spent trying to work with this company, then someone’s gonna get sued and it’s going to be for a lot more than just for the time and money y’all are currently out. At present, this company seems to be working in bad faith. I mean, that’s one strategy. Just stay chill (no pun intended) and make sure this person knows you mean business. “Since you’re representing your company and this is the best you can offer to fix this situation since y’all are at fault and it falls short of what a reasonable person would expect in our situation and all we’re getting is the runaround, then you’ll be hearing from our attorney next. Expect that you’ll be listed as one of the people who we are suing, along with the company.” (Make sure you get his card.) Anyway, say something along those lines. Most companies don’t want to get dragged into court over something like this and will try to rectify the situation. It’s just bad for business. Because it’s bad business. Good luck. I have faith y’all will get this resolved without having to resort to attorneys! 🙂

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