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When last I posted, we had two faulty new windows installed and were waiting on a store rep inspector.
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Call me picky, but I prefer to look through the glass of our new expensive windows, not out the side.
I feared we would have to wait a week for anyone to show up, but was pleasantly surprised when the rep arrived the day after the request.
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Our contractor took him through all the installation steps he’d performed and the rep was convinced the trouble was with the windows themselves. Apparently this is the first step in resolving the issue.
As I said, we chose good, highly rated expensive windows. And since the rep told us his company was the largest supplier of Marvin windows in the state… he guaranteed satisfaction.
He said there’s a chance the factory installed the wrong track for this particular model. It’s an unusual occurrence, but shit happens. And if shit is going to happen? You know damn well it’s going to happen to the windows that we ordered because our house is nothing if not cursed when it comes to renovation projects.
So… the rep put in a request for the next level of service and now we wait for a special installer to come out and assess the problem. If it’s just the tracks? He can switch them out and we continue on our merry way. If it’s a more serious flaw, new windows will have to be made, which means another long wait and us dealing with drafty windows with winter approaching.
My fingers are crossed for option number one. But the way this cursed house fights back? I’m not holding out much hope.
🥴
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