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The husband came in the house the other day complaining his pool table felt was loose. You know, the extra expensive, special order, professional grade imported fabric he just had to have when we bought the table. Fearing this would be the usual Casa River nightmare… I was pleasantly surprised when after one call to the store of purchase the owner’s son was here to fix the problem the next afternoon. For free.
.
.
Free is always my favorite word and to be honest I never even knew pool tables needed tune ups but apparently it’s quite common.
.
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And it isn’t a quick fix by any means.
.
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Rails must be removed, fabric must be loosened and peeled off the slate. The wax seal must be checked and smoothed.
And then tugging begins.
.
.
Which of course the husband had to be in on.
Men. You do love a good tug.
.
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After a solid two hours of pulling and tugging and securing on this side, and then pulling and tugging and securing on that side, only to repeat the pulling, tugging and securing on the first side etc etc until I would have heaved the whole table out the door, it was done.
.
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Rails were replaced, stray threads were trimmed, felt was cleaned and no bill was presented. When I asked the young man how long the warranty on the table lasted… he floored me by saying forever. Granted the fabric will only have so many stretches in it, and because ours is thinner than normal felt it won’t last as long… but as far as normal maintenance goes we’re golden.
This happens so infrequently I was at a loss how to respond. So I pressed a big old tip into his hand to show our appreciation.
🙂
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River's world..... 
I’ve never heard of that, either. Reminds me of putting a bottom sheet on the bed with all that tugging.
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That’s pretty much what it looked like. But with small nails on the ends…
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That is wonderful service. These are the companies you keep in your life.
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It floored me. We called, and he was here the next afternoon. For over two hours. For free.
❣️
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So what is next? Put the table on the Pro Circuit and try to lure some of the greats to play?
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Greats are not allowed, they’d make us look bad.
😉
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Nice! Almost makes me want to get a pool table.
Almost.
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If you have the room, they are fun.
😉
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How awesome!!
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That kind of service is almost non-existent anymore. Y’all are lucky to have that service perk. What a great and patient kid, because it took two hours, lol.
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It was a lot of work. I was sure he would hand us a bill.
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Now for the smell of cigar smoke and stale beer ….
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No to the cigar, and the beer here is always fresh!
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… so it is no longer a man cave?
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The husband hates smoking. Always has…
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You should have given the owner’s son a good hug for all his good tugs (though I’m sure he appreciated the good tip too).
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It was tempting.
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I am flamboozled! That does not include flaming alcohol cocktails, lol. Just stunned!
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I wonder if pool halls get the same service and for free.
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Doubtful. That’s heavy use.
😉
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Tugging is my favorite pastime.
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I think I knew that.
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You made me giggle at Men, they do like a good tug.
It’s awesome that this was taken care of with no issue from the company. Bravo to them!
We’ve never had ours serviced before, and it’s 19 years old. Then again, ours doesn’t get used that much.
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Ours gets an intense workout every Sunday, 9:00am – 4:00pm. They don’t even stop for lunch anymore.
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