My husband and I have great health insurance through his military service. We rarely have issues and there’s usually no reason to complain.
Until now.
Our medications are prescribed by our doctors and sent to a mail order pharmacy at their main campus here in Maine. Refills are done by phone and if there’s something you can’t wait the ten days it takes to process? You can pick it up in person.
Until now.
Because they shuttered the local pharmacy due to government staffing cuts a while back and if you have a problem now? Too bad, talk to the bots.
So of course we had a problem when their automated refill system updated and didn’t transfer payment information for security reasons. The next time I needed a refill? I was denied because they no longer had my credit card number.
When I tried to update it online it said no, I had to call and personally speak to a representative. The only problem with that was everyone else in this network found themselves in the same situation and there was only one phone number available.
One.
.
.
See those numbers in the top right hand corner?
One hour, twelve minutes and thirteen seconds. That was me, on hold… and not the least bit happy about it.
In the end I waited over an hour and a half to speak to a human … and no, I was not pleased.
With no other way to update payment information and no chance they would fill prescriptions without payment… half the state of Maine was probably calling the same number at the same time.
It was maddening.
Even more maddening? That number is the same one we use for refills and now even the bots aren’t picking up because the system is overloaded with calls. And it’s not like we can drive to the pharmacy because they closed it.
It’s quick and painless. And you can’t say that about much else these days.
.
.
I’m a white wine drinker all the way.
And it’s not just a slight preference, because for some bizarre reason the taste of red literally makes me gag. I absolutely can’t stand it, never could.